Service level management: what you need to know

Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the Service Level Agreements (SLAs).Service Level Management ensures that arrangements are in place with internal IT Support-Providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs), respectively.The process involves assessing the impact of change upon service quality and SLAs.The service level management process is in close relation with the operational processes to control their activities.The central role of Service Level Management makes it the natural place for metrics to be established and monitored against a benchmark. This book is your ultimate resource for Service Level Management. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Service Level Management right away, covering: Information Technology Infrastructure Library, Service level agreement, Supply chain, Operational level agreement, IT service management, Contract, Software metric, Benchmarking, Incident Management (ITSM), Service Catalog, NATO Interoperability Standards and Profiles, 4-digit UNESCO Nomenclature, 6-digit UNESCO nomenclature, Advanced Distributed Learning, Advanced Train Control System, AEP meter label format, Allied Standards Avionics Architecture Council, ANSI/ISEA 110-2003, APHA color, Appellation d'origine contrôlée, Arden syntax, ARINC 424, ARINC 429, ARINC 653, ARINC 661, ARINC 825, AS3959, ASME Boiler and Pressure Vessel Code (BPVC), ATEX directive, Atmosphere (unit), Axios Systems, Best Current Practice, Biodiesel standard, Bowen's Kale, Broadcast Exchange Format, BS 1852, BS ISO 20022-1:, BSI PAS 2060, Calibration, CANaerospace, Capability Maturity Model Integration, CCOW, CEA 2030, Certification, Certification mark, Certified reference materials, Change control, Chinese National Standards, Clinical Document Architecture, Code of Practices for Television Broadcasters, COEKG, Commission for the Management and Application of Geoscience Information, Common Building Block, Community Identification Number, CompactPCI, Conformity assessment, Content Management Interoperability Services, Context management, Continuity of Care Document, Continuity of Care Record, Cross Enterprise Document Sharing, CSA Z299, De facto standard, Digital Standards Organization, Electrical system design, EMVA1288, EnergyML, Enhanced Telecom Operations Map, ETSI Satellite Digital Radio, European grid, Extended Data Services, Fair, reasonable, and non-discriminatory terms, Federal Information Processing Standard, Federal Information Processing Standard state code, FIPS 201, FIPS county code, General Exchange Format, Generally Accepted Recordkeeping Principles, German state railway norms, Gitorious, Global Identification Number for Consignment, Government Open Systems Interconnection Profile, HABU equivalent, Harmonized System, Healthcare Services Specification Project, High-Resolution High-Definition, Technical standards in Hong Kong, IDEF, IEST-STD-CC1246D, Image and Scanner Interface Specification, IMS VDEX, Index of standards articles, Information Criteria, Institute of Environmental Sciences and Technology, Integrating the Healthcare Enterprise, Inter-Range Instrumentation Group, International Auditing and Assurance Standards Board, International Classification for Standards, List of international common standards...and much more. This book explains in-depth the real drivers and workings of Service Level Management. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Service Level Management with the objectivity of experienced IT professionals.