The continuing goal was to send at least one meaningless suggestion to Walmart each day. Most turned into a brain dump or a reflection on things going on at the time that had very little to do with them. There is something enjoyable about being able to hide behind an email address and send anything you want to someone knowing that they have no idea who you are and are likely dumping everything to what programmers call /dev/null – the virtual trash bin.
Over 100 of the messages sent through the feedback tool are included here. Each suggestion begins with a header, the body is the content, and closes with a byline. An example follows:
I Know Bullshit When I Step In It
A couple of months ago, I stopped at Walmart on my way home for some spray cheese since the kids and I were planning to take a road trip to The Henry Ford. There was a folding table set up right outside the front door and a little girl selling Girl Scout cookies. I bought three boxes (I know I’m too generous and I don’t intentionally try to show everyone else up but I can’t help it).
I put the boxes in the trunk and forgot about them until this week when I had to get the tire jack out to talk to my stump-grinding neighbor. Two of the boxes were just perfect, but the cookies in the third one were all crushed and broken. I immediately went back to Walmart, but the folding table was gone. I went inside looking for the girl, but didn’t find her anywhere. Out of other options, I took the cookies to the customer service center but the manager refused to refund my money. Of course I don’t have a receipt – I was never given one. These cookies were bought at Walmart and would have never been bought if I hadn’t stopped at Walmart. There is something wrong with them and I either want them exchanged or I want my money back – it is that simple. I also either want that manager (Ardith B.) to go through sensitivity training or get fired. She has no idea what a good customer I am and I hate to think of her treating everyone with as much scorn as she has me. I want this taken care of and I want you to tell me the next steps toward resolution. Sincerely,
Steven Brewer (unhappily out $3.50)
Over 100 of the messages sent through the feedback tool are included here. Each suggestion begins with a header, the body is the content, and closes with a byline. An example follows:
I Know Bullshit When I Step In It
A couple of months ago, I stopped at Walmart on my way home for some spray cheese since the kids and I were planning to take a road trip to The Henry Ford. There was a folding table set up right outside the front door and a little girl selling Girl Scout cookies. I bought three boxes (I know I’m too generous and I don’t intentionally try to show everyone else up but I can’t help it).
I put the boxes in the trunk and forgot about them until this week when I had to get the tire jack out to talk to my stump-grinding neighbor. Two of the boxes were just perfect, but the cookies in the third one were all crushed and broken. I immediately went back to Walmart, but the folding table was gone. I went inside looking for the girl, but didn’t find her anywhere. Out of other options, I took the cookies to the customer service center but the manager refused to refund my money. Of course I don’t have a receipt – I was never given one. These cookies were bought at Walmart and would have never been bought if I hadn’t stopped at Walmart. There is something wrong with them and I either want them exchanged or I want my money back – it is that simple. I also either want that manager (Ardith B.) to go through sensitivity training or get fired. She has no idea what a good customer I am and I hate to think of her treating everyone with as much scorn as she has me. I want this taken care of and I want you to tell me the next steps toward resolution. Sincerely,
Steven Brewer (unhappily out $3.50)
