Practical Call Center Principles for the 21st Century and Beyond (English Edition)

Whether you are new to the call center business environment or a veteran, Practical Call Center Principles for the 21st Century and Beyond is the most concise resource from India to Indiana. This book contains everything you need to know to break out of the pack and move into the upper echelons of call center management. Learn how to build a call center from start to finish, track employee performance and introduce incentives to keep the workforce productive.