Atendimento ao Cliente - eBooks e livros digitais de Atendimento ao Cliente -

Your Customer Is The Star: How To Make Millennials, Boomers And Everyone Else Love Your Business (English Edition)
Por Micah Solomon
Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media (English Edition)
Por Dan Gingiss
What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services: Using Outcome-Driven Innovation to Create Breakthrough Products and Services
Por Anthony Ulwick
Wally Olins. Brand New.: The Shape of Brands to Come
Por Wally Olins
Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
Por Alexander Osterwalder
Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation
Por Damian Ryan
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Por Frances Frei
Un servicio legendario (Narrativa empresarial)
Por Ken Blanchard
Trend-Driven Innovation: Beat Accelerating Customer Expectations
Por Henry Mason
Trading Up: Why Consumers Want New Luxury Goods–and How Companies Create Them
Por Michael J. Silverstein
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW (Business Books)
Por Joseph Michelli
The Wallet Allocation Rule: Winning the Battle for Share
Por Timothy L. Keiningham
The Value Driven Business: The Simple Strategy To Create A Business You Love (English Edition)
Por Benjamin Teal
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Por Fred Reichheld
The Trusted Advisor (English Edition)
Por David H. Maister
The Thank You Economy
Por Gary Vaynerchuk
The Ten Principles Behind Great Customer Experiences (Financial Times Series)
Por Matt Watkinson
The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
Por Robert D. Knapp
The Power of Why: Breaking Out In a Competitive Marketplace
Por C. Richard Weylman
The Out-of-Home Immersive Entertainment Frontier: Expanding Interactive Boundaries in Leisure Facilities
Por Kevin Williams
The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web
Por Mari Smith
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Por Matthew Dixon
The Disney Difference: The Complete Guide to Adding Disney-like Magic to Your Corporation or Organization (English Edition)
Por Wayne Olson
The Customer: The Customer Experience (Cambridge Marketing Guides Book 4) (English Edition)
Por Kiran Kapur

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