Randy A. Steinberg - ebooks e livros para download - 99ebooks

Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM (English Edition)
Por Randy A. Steinberg
Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives (English Edition)
Por Randy A. Steinberg
High Velocity ITSM: Agile IT Service Management for Rapid Change in a World of Devops, Lean IT and Cloud Computing (English Edition)
Por Randy A. Steinberg
Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure (English Edition)
Por Randy A. Steinberg