Computer-to-telephony integration (cti)

From the Broadband Telecommunications Handbook, the one-of-a-kind volume by renowned computing communications expert and instructor Bud Bates, comes this concise, practical guide to CTI. Within this concise excerpt you'll find a special emphasis on key components and techniques for doing the job right. If you want to gain a top-to-bottom understanding of CTI, start here. For other in-depth excerpts on telecommunications topics, see your eBookstore, where you'll find more chapters from the Broadband Telecommunications Handbook.