Authors Ronald and Candace-Lynn Buckley describe a step-by-step process for Mistake Proofing the entire business, including the factory (manufacturing) and the office (backroom), that can be used to create a very efficient error-free organization, able to compete with the best of companies globally. To illustrate this process, the authors draw on their experience and share their real life challenges in describing situations that everyone can relate to, find relevant, interesting and useful. They explore in detail vital topics necessary for developing and executing an effective Mistake Proofing program, such as: Establishing a training program, including a detailed layout of the training methods the authors have used successfully over the years. Understanding process errors, the cost of errors, the levels of Mistake Proofing, and the tools and methods used to Mistake Proof your business. The use of problem-solving tools in eliminating errors from your organization. Driving the process with Cross-Functional Self-Directed Teams, to successfully execute your Mistake Proofing program. In these Teams, employees from many different areas of the business work together to eliminate mistakes and errors from the business while at the same time improving their own self-confidence and job satisfaction
Author Ron Buckley is a recognized operations lean leader with over 35 years of experience and expertise in improving business processes and reducing costs for several of this country's best companies, most recently as a Vice President of Operations for General Electric Medical Systems Information Technologies. Candace-Lynn Buckley, LCSW, is a successful industrial-organizational therapist educated at Columbia University. She has been an organizer, trainer and facilitator to a variety of groups and organizations in both the for-profit and not-for-profit arenas.
Author Ron Buckley is a recognized operations lean leader with over 35 years of experience and expertise in improving business processes and reducing costs for several of this country's best companies, most recently as a Vice President of Operations for General Electric Medical Systems Information Technologies. Candace-Lynn Buckley, LCSW, is a successful industrial-organizational therapist educated at Columbia University. She has been an organizer, trainer and facilitator to a variety of groups and organizations in both the for-profit and not-for-profit arenas.
