The Complete Guide to Customer Success for SaaS Comapnies (English Edition)

Make your customers happy, and keep them paying the subscription. This guide will teach you how to stop users abandoning your software before they’ve seen how awesome it is.

In this 108-page guide, you’ll learn:

* The exact processes 14 SaaS companies use for Customer Success
* The right way calculate and reduce your churn rate
* What you can automate, and what you can’t
* How to measure customer happiness
* How to provide amazing support without hiring a dedicated team
* Optimizing your app’s user experience