The Customer Experience Fiasco – Learning from the Misguided Adventures of a Customer Experience Executive (English Edition)

In The Customer Experience Fiasco, experts from Andrew Reise Consulting provide an engaging and instructive fable that unravels the mystique and complexity of customer experience strategy. When CEO Randall Phillips is caught off guard by a customer's YouTube video during a television interview, he swears to fix it - and fast. Dana Chase, a rising star in the organization, is tapped to fix the fiasco a quickly as possible. This enthralling fable follows Dana's trials and tribulations as she tries to save the company and her career.